I want to thank Fitness Tree for keeping to their warranty. We purchased 3 palm trees from Fitness Tree and we had a palm tree that just didn't want to sprout after 9 months of being there. Fitness tree came out a couple times to check on it to see if there was anything that could be done to get it to open up. After a couple months of nothing happening, they gave me the option to pick-out a new one to replace it since it was still under warranty. They were very helpful, on time, good communicating to me over the phone and email, and kept to their word.
Note for buyers: You do need to keep your receipt showing the warranty on it as it is required for using the warranty option.